Customer Service › Accepted Payments

We accept most major credit cards including but not limited to American Express, Discover, MasterCard, and Visa. We also accept Amazon Payments, Google Checkout and PayPal payment options.

Payment by any method other than credit cards is due on date of your order.

Payment by Credit Card will be due on date of shipment from the manufacturer to Rugs HQ Distribution Center (if ships directly to consumer, CC will be charged when shipping notification received from the manufacturer). At the time of your order, we authorize payment on your credit card but no charges will be made until your order is ready for shipment.

• Visa
• MasterCard
• Discover
• American Express

Online Credit Card Processing

Please note that the merchandise you order must ship to the individual and address that are on file with the bank issuing the card. If you would like for your order to be shipped to an address that is different from the billing address listed with the bank or credit card company, Rugs HQ will ask you to notify the bank or credit company to add the shipping address as an "alternate" or "secondary" billing address. This will allow us to ship to any address you prefer including your work, vacation home, etc. We apologize for any inconvenience this may cause, however this step is necessary to ensure your protection. Please note that Rugs HQ is not responsible for your bank / transaction fees that may occur at any time during the ordering process.

A 25% down payment will be required for any order with an overall price above $5,000. The down payment will be collected at the time of purchase. The down payment is refundable up to the point at which the order can be canceled per Rugs HQ cancellation policy. After that point the down payment is no longer refundable. Please consult our Cancellation Policy or contact our Sales Representatives if you have any questions.