The first two to three days are needed to process your order. When your item(s) ships it usually takes between two to ten days to arrive depending on where you live. Please refer to the ourWe strive to adhere to our estimations as closely as possible and to deliver your purchase as quickly and conveniently as we can.
We offer free shipping to the contiguous 48 states only. We do not ship to Hawaii, Alaska or internationally.
For the time being, we ship to only to the 48 contiguous states within the United States.
Rugs HQ has a few different services that we use to deliver items including FedEx, UPS and YRC. We will deliver your merchandise for free to your home within the scheduled time. You will be given a four hour window within which our shipment crew will arrive. Under no circumstances can your item be left outside, so please arrange for someone (age 18 or over) to accept your delivery and sign a bill of lading.
If you create anyou can track your order at anytime. Without an account, we will send you emails explaining the status of your order.
We offerto all of our customers.
Yes, you must have some 18 years of age or older to sign for your shipment.
We cannot ship to a PO Box. All deliveries must be to a physical street address.
All Rugs HQ customers will receive a confirmation email from us when an order is placed- allow up two hours. This email is an acknowledgement of your order, and it includes the details of your purchase and a reference number. The reference number is used to help us when discussing your order in the future. Our order acknowledgement is sent prior to obtaining an authorization on your credit card. If we have any trouble obtaining an authorization from your bank, we will contact you by phone or via email to resolve the problem. Also you can read more on ourpage.
Rugs HQ has the latest technology to help youon our website. If you have registered, you can click on “My Account” and enter your User ID and password; this will enable you to access your order history. Additionally, you can always call our Customer Service department or send us an email to firstname.lastname@example.org and we will update you on the progress of your order.
When you register to Rugs HQ, you canand make a return for any item within that order. All you need is your order number and email address used to initially place the order. Please see our page for more information.
If you choose not to accept your shipment for any reason, you have five days after delivery to declare it. Please call 302-223-4110 to arrange for a pick-up. You will be issued a refund for the full amount less than up to 30% manufacturer’s restocking fee. For a return to be accepted, the item(s) must be in original condition and packaging. Also read ourpage.
You can choose to return an item you don’t like. Please check ourpage for more information.
You will be able to cancel your order within 24 hours of placing your order. Please read ourpage.
Damages during the shipping process can happen. While this happens rarely, if your shipment is damaged, please call 302-223-4110 within five business days. Additionally, we ask our customers to please email photographs of the damaged item(s) to email@example.com. If the damages are promptly and precisely reported, we will do our best to repair or replace the damaged item(s). If we are unable to do so, we will issue a full refund.
Unfortunately damages can occur and we ask our customers to please report any damages to us as soon as you receive the package. We will ask our customers to please email photographs of the damaged item(s) to firstname.lastname@example.org. If the damages are promptly and precisely reported, we will do our best to repair or replace the damaged item(s). If we are unable to do so, we will issue a full refund. Each case is different from one another so we must speak directly to the customer to make a final decision.
This information remains private in our system and used only for purposes of your order. The email address is used to send you the order confirmation and keep you updated on your shipment. The telephone number is only used if our delivery services have a problem locating you.
When making your purchase you will be able to fill out a form and create an account. Read more aboutwith Rugs HQ.
The Rugs HQ website uses the latest server security technologies and Internet encryption to ensure that all aspects of your order are completely protected and secure.
with RugsHQ.com enables you to shop faster, follow the status of your order, and keep history. Creating an account is quick and easy. Additionally, creating an account will qualify you to receive the Rugs HQ newsletter and our various Your account information is secure with our Security Code feature.
If you have forgotten your password just click onthen click on "Go To My Account" and follow the “Forgot Your Password?” link. You will be prompted to enter your email address, and your password will be sent to you via email.
We will meet any price as well as provide the customer with a $10 Visa, MasterCard, or American Express gift card. Learn more on ourpage.
You can email us at email@example.com and send us the link of the lower priced rug and we will match the price. In addition we will send you a $10 Visa, MasterCard or American Express gift card. Please allow up to 60 days after your receive your order to receive your gift card.
The cost of every rug is based on the labor involved, rawused and size of the rug.
We only provideservice at this time. If it is essential for you to pick up on your own, then please call 302-223-4110 to schedule an appointment.
For an additional charge, Rug HQ’s White Glove Delivery Service will deliver, unpack, assemble, and position your new rug(s) in any room you choose. Also, our shipping crew will remove all packing materials and trash. White Glove Delivery is available on individual basis, please make sure that your item(s) are marked with this option on the product description page.
For your own protection it is highly recommended that all merchandise be inspected upon delivery and prior to acceptance. We make sure to examine all of the merchandise before it leaves our warehouse. We are not responsible for any damages after the items have been inspected and accepted by the buyer. The responsibility for damages that occur during the shipping process rests with the shipping carrier. If you are receiving curb-side delivery please note any damage to the boxes being delivered on the delivery slip at the time you accept the items. If there are any damages to the merchandise please refuse delivery. Rugs HQ will not be held responsible for any damages if merchandise is accepted and signed for. Please see ourfor more information.
RugsHQ.com partners with Rug stores and manufacturers throughout the nation to bring our customers the best in quality merchandise at unbeatable prices. Browse through our tremendous Online Catalog or speak to our knowledgeable staff to find the rug that is perfect for your home.
Rugs HQ has 3 warehouse distribution centers that are located in Wilmington, DE, Philadelphia, PA, and Huntingdon Valley, PA. We are an Internet retailer comparable to Amazon and ship directly to your home. Unfortunately at this time we do not offer any showroom hours at our warehouse locations.
If you still have unanswered questions, please call ourline at 302-223-4110. Additionally, feel free to email us at firstname.lastname@example.org. We will answer any questions gladly and love to hear any feedback you have. If you have suggestions for this list of FAQs or our website in general, please email us and let us know!
Rugs HQ support specialists are available to assist you seven days a week. Please call us at 302-223-4110 for any questions you might have.
Ais a code you can use when making a purchase. There will be a coupon code option where you will be able to key in the code. A coupon code works just like a regular coupon. You can get coupon codes from our various discounts and promotions. If you have a Rugs HQ you will be eligible to receive coupon codes via email.
We accept most major credit cards including but not limited to American Express, Discover, MasterCard, and Visa. We also accept payment options such as Amazon Payments, Google Checkout, and PayPal. Please refer to ourpage.
Rugs HQ does not chargeto any of the 48 contiguous states.
No you will not be charged a shipping fee but you will be charged a restocking fee up to 30% of the amount of your order. However, if the reason for your return is due to damage or finding a lower price for this exact item, please contact ourdepartment. Please refer to our for more information.
Yes, here at Rugs HQ we are constantly offering new discounts and promotions as well asyou can use when purchasing a rug from our website.
The higher the knot count, the shorter the pile because the design needs to be brought out. For example, silk rugs with 900-1000 knots per square inch are trimmed closely because that makes the design look clearer and more vivid.
Depending on the material and fibers your rug is made from, it may stain or even fade over time. There are instructions for every rug you can use to help avoid stains and fading. You can also read ourpage.
The fringes on a rug are the ends of the warp threads that run vertically from one end of the rug to the other. This helps to form the structure of the rug. They are knotted when the rug is finished to prevent the warp and weft from unraveling.
Depending on your décor, style and personal needs, you will be able to decide what type of rug is right for you. We have many different styles to compliment everyones’ home. Also you can read more on ourand for more information.
Area rugs help to add art, style, comfort, and safety to your home. Through color, pattern and texture you can get the look and feel you want for any room.
At Rug HQ, we do our best in providing a wide variety of rugs made to fit any home. If you can’t find what you’re looking for please email us and we will do our best to update our merchandise as soon as possible.
Normally, an 8 x 10, 8 x 11 or 9 x 12 is appropriate for a dining room, depending on the size of the room. Allow at least a foot and half for the chairs in addition to the table size.
We recommend that you begin with the rug; a rug acts as the base of the room and helps you work your way up from there.
The style of rug depends on your personal choice. You can browse through our style option to find the style you want.
There are many reasons and benefits in owning a rug. Rugs make hard surfaces softer, cold rooms warmer, noisy rooms quieter, and also reduce dust and dirt.
Rugs are made from many different materials and fibers. Some are natural while others are synthetic. Take a look at ourfor more information.
The most common rug sizes are 4’ x 6’, 5’ x 8’, 8’ x 10’, and 9’ x 12’, but we provide many other sizes to fit your any of your needs.
10’ x 14’, 12’ x 15’, 12’ x 18’, and 13’ x 21’ are sizes of some of the larger sized rugs. These are sometimes called Palace Size or Mansion Size Rugs.
Rugs come in many different shapes a few examples are round, square, oval, rectangle, and others.
Yes, here at Rugs HQ we provide a variety of solid colored rugs.
Hand Tufted, Hand Hooked, Hand Knotted, Flat Woven, Braided and Machine Made are the main types of construction there are when making rugs. Read more on ourpage.
Any type of rug is safe for your floor but it is always best to use a rug pad which will help prevent any unwanted scratches or marks. Read ourpage.
There are many durable fibers that are used to make rugs. Take a look at ourto learn more.
A carpet serves as the actually flooring for a specific room. A rug is placed on top of a hard floor or carpet.
Yes, at Rugs HQ we carry numerous brand name designer rugs, take a look at ourpage and our page.
Yes we carry a variety of kid’s rugs. Take a look at our kid’s rugs on Rugs HQ.
Yes we carry a variety of rugs for stairs and halls. Browse through our stair and hall rugs also known as runners.
The standard size for a runner is 27”, but many are available in 31”, 36”, or even as wide as 48”.
Depending on the material of the rug, it may fade in the sun. Research yourfor more information.
An easy to care for flat braided rug made from polypropylene is best for places with high foot traffic. Flat braided rugs are very durable, and the artificial fiber polypropylene is known to be stain resistant. Because polypropylene is a smooth fiber, dirt sits on the surface and no professional cleaning is needed. You can easily vacuum or rinse the rug.
This is a question of taste. Depending on your style and home décor, you can choose the same rug or ones that match with each other.
Hooked rugs are specifically latex backed in order to be more durable. Latex helps to secure the wool as well as gives the rug more body. This backing does not help to keep the rug in place. Only a rag pad will protect your rug from sliding. Readfor more information.
Again this is a question of taste. Of course a rug that matches some part of the room will look best. Find a specific color theme you are looking for and you can search rugs by color on our website.
It all depends on what you want the rug to do for the room. If you have a specific focal point for example a fireplace, an all over pattern would work best because it won’t compete for attention. If you want the rug to define a focal point then an area rug with a central medallion will make the rug be the focus of the room.
Yes, area rugs in different sizes are great for achieving contrast, using two or more rugs of the same size could make the rugs seem like they are competing rather than complimenting.
Depending on the look you are going for they do not need to be the same color or pattern but you do want them to look good together. If you want rugs that have two or more different patterns, try to get a rug that has something in common, such as a similar or matching color.
Solid color rugs work great for almost any room. One thing to consider is with a busier the pattern, dirt and wear gets hidden better, so rooms with high foot traffic work best with rugs that have heavier patterns.
Any handmade rug made in or near Afghanistan, India, Egypt, Pakistan, Iran (Persia), or China will be considered an Oriental rug.
Design names are sometimes made to reflect the name of a town or region where that rug design originated. Names of rugs do not signify quality.
There are a few things to consider with regard to quality:
Tightness of the weave – the tighter the weave means more wool was used in making the rug. More knots per square inch is a sign of higher quality.
Quality of the wool – the more natural lanolin wool is used, the longer the rug will last. A rug is not supposed to feel dry to the touch, also a rug color should not run or shed.
Density of the pile – when you push your fingers into the pile of the rug, the denser the rug is means it is durable and of higher quality.
Pets and children should not stop you from buying the rug(s) you want. High quality rugs are extremely durable, long lasting, and easy to clean.
It is not necessary to put a rug pad under your rug although it is highly recommended for comfort and safety reasons. Read more on ourpage.
A rug pad should be an inch smaller than your rug on all sides.
All pads can be trimmed to the desired size needed.
There are no specific instructions to take care of your rug pads, but when you have your area rug cleaned; it is a good idea to air out your pad.
The best way to clean your rug is to vacuum regularly. Also read our
Depending on the material of your rug, you may want to clean your rug thoroughly atleast once a year. This will help make your rug last longer. There are specific instructions to clean different materials. Research how to clean your rug before you start. Some rugs are dry clean only while others can be cleaned at home using basic soap and water.
It is important to take care of any spills that may occur immediately. Carefully blot up spills by using clean napkins or towels preferably of white color. Do not rub the rug at any cost because rubbing can cause permanent damage to the fibers in the rug. When cleaning up a spill, make sure you only blot the spot. Remember every rug is different; make sure to find out instructions on cleaning your rug before doing anything.