Customer Service › Order Tracking

Help Center & F.A.Q.

There are a few different ways to track your orders through Rugs HQ:

Orders can be tracked from a Customer Account

If you checkout with a registered account on Rugs HQ when making an order, we will easily be able to track your order for you. Each order is managed by our fulfilment team and we employ the latest technology to monitor each shipment.

Order status is updated hourly

We stay on track with our shipments and deliveries so you can check the status of your order at any time. Our system is constantly updating each order from the time that it was placed, to the time it arrives at your doorstep.

Order tracking by Email

If you do not create a customer account at the time of checkout, we can track your order through your email and send you updates and notifications. However, by creating an account on Rugs HQ, you would qualify for many additional benefits.

What if I have additional questions or comments?

If you still have unanswered questions, please contact our Customer Service line at 302-223-4110. Additionally, feel free to Email Rugs HQ. We will answer any questions gladly and love to hear any feedback you have. If you have suggestions for this list of FAQs or our website in general, please email us and let us know how we could improve!