Customer Service › Payment Assurance

Customers can create a Wish List on our website with items that they wish to purchase. Our price shopping engine will look through hundreds of competing retailers that offer the same products and determine if the price can be reduced based on competition. If we find any of your Wish List items offered somewhere else on the web for less, we will match that price and contact you to finalize your order within 24 hours or less. We want to make sure that our customers are getting the absolute best prices. We know how tough it can be to find merchandise such as rugs at the reasonable prices buyers are willing to pay. That is why we have created so many different options for YOU to be able to pay less.

Also, our promise to match any price is offered even three months AFTER you purchase your items. If you find the same rug for less, including taxes and shipping costs, we will mail you a "Good as Cash" debit gift card for the difference.

As you can see, when shopping with Rugs HQ you absolutely can’t go wrong! Go ahead and buy your perfect rug today!

What if I have additional questions or comments?

If you still have unanswered questions, please contact our Customer Service line at 302-223-4110. Additionally, feel free to Email Rugs HQ. We will answer any questions gladly and love to hear any feedback you have. If you have suggestions for this list of FAQs or our website in general, please email us and let us know how we could improve!