Customer Service › Why Shop With Rugs HQ

About Rugs HQ

We are here to provide you with the widest selection of rugs at absolutely unbeatable prices. Learn why YOU should shop with Rugs HQ:

QUALITY RUGS: We work with only reliable and brand name manufacturers to guarantee our customers the highest quality Rugs on the market.

PRICE MATCH GUARANTEE: We offer FREE SHIPPING and NO SALES TAX to the 48 contiguous states of the US. If you find the same rug for a lower price, just send us the web site link to a competing offer, and we will match it. We want to ensure our customers are getting not only the best quality and service, but also the best prices. We are also constantly creating new discounts, coupons and special offers.

WAREHOUSE: We have 3 warehouse locations. Our Philadelphia, PA location has a huge 45,000 square foot warehouse which allows us to process and ship your order swiftly to the 48 contiguous states of the US.

NO MIDDLE MAN: Because we work directly with our manufacturers, and do not have a middle man, we guarantee quick and dependable service at unbeatable prices!

FAST DELIVERY SERVICE: Our delivery service is fast and reliable. We use the most reliable companies such as FedEx, UPS and YRC. Rugs HQ also partners with a number of highly reliable delivery service companies to ensure that White Glove Delivery service is available to our customers throughout all 48 contiguous states.

VIRTUAL SHOWROOM: One of our main objectives is to provide our customers with a broad selection of world famous brands. We offer thousands of items from brands such as Surya, Ashley Furniture, Signature Design, Concord, and many more.

3RD PARTY REVIEW SYSTEM: Our customers are able leave their reviews on our website which are managed by a third party review system. These reviews are 100% accurate and cannot be altered by our staff. Feel free to leave us any comments or opinions you might have.

FRIENDLY STAFF: Our well trained staff is here to assist you with any questions. Customer satisfaction is our number one priority and it is essential to us that our customers are pleased with each purchase. Please feel free to call our Customer Service line if you have any questions, and we ensure that we will answer all of your questions to the best of our ability.

WHY SHOP ONLINE?

CONVENIENCE: Shopping online eliminates the hassle of leaving the house, driving to the store, and waiting in-line to purchase something. When shopping online, it's only one click away and your merchandise is delivered within days right to your door step. Another advantage online stores have is that compared to your local rug or furniture store; we are not limited to our four walls. We are able to provide our customers with an unmatched extensive array of rugs to choose from. We have an indefinite selection of different styles and sizes which guarantees that our customers can find exactly what they are looking for.

PRICE: Due to the fact that online stores do not have a large overhead, we are able to cut our prices much lower than your regular brick and mortar stores. We also have the advantage of providing our customers with FREE DELIVERY and NO SALES TAX which is absolutely unbeatable compared to regular store prices.

CUSTOMER SERVICE: When shopping online, there is no one-on-one contact with the retailer and the consumer. This is why online stores must provide the utmost efficient customer service . Our well-trained live sales representatives are made available 7 days a week to answer any questions. When shopping online you get the advantage of speaking with someone without waiting in long lines or searching the aisles with that feeling of "does anyone work here?"

SALES AND DISCOUNTS: Online stores stay on the same promotional calendar as the regular brick and mortar stores, also offering great seasonal sales and discounts. We provide our customers with new coupons and discounts every holiday season as well as in between holidays. Plus our everyday sale is our FREE and quick delivery service as well as NO SALES TAX for all 48 contiguous states! (Unfortunately our merchandise and delivery service excludes Alaska and Hawaii.)